Reggie is very prone to sickness because of his allergies, while Ozzie is healthy and is practically immortal. I loved this veterinary hospital since the moment I walked inside! Anyone that knows me is very much aware that I am protective of my pug babies and especially if I am concerned about their health! I only want the best care for my babies and that is exactly what I was given when I came to the Harvest Hills Veterinary Hospital! I have 2 pugs, Reggie and Ozzie. I will also leave a review with the better business bureau. I am highly disappointed, in the customer service I received, I hope that I can reach many people and warn them of Harvest Hills. I will advise them to tell every one they know, and I will always tell the other neighborhood associations near Harvest Hills about their poor excuse for professionalism. I will never go back there ever in my life, being that I am the president of my neighborhoods homeowner association I will always recommend a place other than Harvest Hills Vet Hospital. She was extremely unprofessional and very rude. This a very poor example of how front desk office staff should be. I then let her know well ma'am if you could please let me finish.she then slams the phone down. I said well they had no problems, because my dog has stayed there for a week, she then interrupts me again very rudely, her tone is sharper, "well there is difference, in being hospitalized and boarding". She then rudely interrupts me from talking, and tells well we get out all our protocols from another hospital that I mentioned. I said well that is disappointing because another hospital had no issues and would do it but they were just full. She then tells, when regardless she responds to me "we will not board your dog". My concern is I spoke with Oklahoma State University and which they told me that since my dog was just given the exact same vaccine on Monday, they suggested because of my dog's health issues they would be totally against vaccinating the dog again before boarding. I was was shaken up because my dog, who has been there numerous times but could not board there because the vet did not give my dog the vaccines, I did. I never raised my voice one time or was disrespectful. Today spoke with Kerry on the phone today to my disappointment she was extremely rude, and hung up the phone on me.
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